Terms of Service

1. Eligibility and accounts

You must be at least 18 years old to create an account, purchase a membership, or submit a lead form for yourself. Parents or legal guardians may inquire about and purchase youth or teen programming for a minor and must supervise that minor as we require.

You agree that information you submit is accurate. You are responsible for activity under your WellnessLiving or other booking credentials and for keeping passwords confidential. Notify the studio immediately if you suspect unauthorized use.

2. The Sites, chatbot, and lead forms

The Sites are provided to describe our studios, coaches, and classes; to let you request a free or first class; to collect career applications; and to route you to booking or support. Content (including schedules posted as images or copy) may change without notice. A class shown online is not a guarantee of a reserved spot until it is confirmed in WellnessLiving or by studio staff.

Free-class and similar forms send your information through our servers to automation partners and then to the selected studio and WellnessLiving, as described in the Privacy Policy. We may reject or delay submissions that look like spam or that omit a gym location.

The website chatbot is an automated assistant. It may be inaccurate or incomplete. It is not a substitute for medical advice, legal advice, or a confirmed booking. Do not rely on the chatbot for emergency information — call the studio or emergency services.

3. First class / free trial

We may offer a first class free to new visitors, subject to availability, studio rules, and one-trial-per-person limits we set. A submitted form is a request, not a confirmed reservation. Staff may contact you by phone, email, or text to schedule. We may refuse or reschedule a trial for capacity, safety, or abuse of the offer (including repeat “first class” requests).

You must complete any required waiver before training. First-visit equipment (such as gloves or wraps) may be provided when available; availability is not guaranteed. Follow coach instructions. A free class does not include unlimited future classes, sparring, or fight-team access.

4. Memberships, packages, and billing

We advertise flexible monthly or annual memberships and, in some marketing, “no long-term contracts.” The exact price, term, freeze rules, cancellation method, and auto-renewal for your purchase are those presented in WellnessLiving or on your invoice at the time you buy — not older website headlines. You authorize Urban Boxing and its payment processors to charge the payment method on file for recurring dues, packs, late cancel or no-show fees if disclosed, retail, and other amounts you incur.

You are responsible for updating your payment method. Failed payments may result in suspended booking privileges. Promotional rates may revert to standard rates when the promotion ends. Taxes may apply.

To cancel, freeze, or change a membership, follow the process your studio specifies (typically WellnessLiving and/or written notice to the front desk or support@urbanfitdc.com). Cancellation does not automatically refund unused time unless a signed agreement or applicable law requires it. We may change prices or class offerings with notice we consider reasonable, except where a signed agreement says otherwise.

5. Class booking, late cancel, and no-shows

Bookings are managed in WellnessLiving or by staff. Capacity is limited. We may charge late-cancel or no-show fees if those fees are disclosed in your membership terms, the booking interface, or posted studio policy. Arrive on time; late entry may be refused for safety.

We may cancel, substitute coaches, change rooms, or modify a class for operational or safety reasons. We are not liable for travel costs if a class is changed. Sparring, fight-team, and advanced sessions may require membership, coach approval, additional waivers, and safety equipment we specify.

6. Studio rules and prohibited conduct

You agree to follow coach and staff instructions, wear appropriate training attire and footwear, use equipment only as taught, and treat members, guests, and staff with respect. We may refuse service, remove you from a class or the premises, or terminate a membership without refund (except where law requires otherwise) if you:

• Engage in violence, harassment, discrimination, sexual misconduct, or threatening behavior.
• Train while impaired by alcohol or drugs, or ignore medical or coach stop instructions.
• Spar or roll without authorization, or in a manner that endangers others.
• Steal, damage property, or misuse another member’s belongings.
• Film other members in locker rooms or restrooms, or ignore posted recording rules.
• Misuse the Sites (scraping, attacking, flooding forms, impersonating staff, or introducing malware).

7. Assumption of risk — combat sports and fitness

Boxing, kickboxing, Muay Thai, Brazilian Jiu-Jitsu, mixed martial arts, strength and conditioning, and related activities are dangerous. They can cause serious injury, permanent disability, or death, including but not limited to broken bones, joint injuries, cuts, concussions and other brain injury, heat illness, cardiac events, and transmission of skin or blood-borne infections.

You represent that you are physically and mentally fit to participate, or that you have obtained medical clearance. You assume all risks of participating in the Services, using equipment, and being on the premises, whether or not arising from the negligence of Urban Boxing to the maximum extent permitted by law. You must read and sign our Liability Waiver before training. If you feel unsafe or unwell, stop and tell a coach immediately. We are not a medical provider; nothing on the Sites is medical advice.

8. Equipment, lockers, and personal property

Shared gloves, wraps, bags, and other gear are provided as a convenience and may not be available. You are encouraged to use your own hygienic gear as you progress. Lockers, if offered, are not security vaults. We are not responsible for lost, stolen, or damaged personal property, including phones and jewelry left in training areas. Park and use public transit at your own risk.

9. Photos, video, and advertising content

Our studios and events are often photographed and filmed for coaching, safety, social media, websites, and paid ads (including Meta and other platforms). By entering the premises or participating in a class, you grant Urban Boxing a perpetual, royalty-free, worldwide license to use your name, likeness, voice, and training images in any media for promotional and operational purposes, unless you have arranged a reasonable opt-out in writing with the front desk before being recorded and we can reasonably accommodate it (we cannot guarantee you will never appear in the background of gym footage).

Do not photograph or record other members in a way that invades privacy. Any content you post tagging Urban Boxing may be reshared by us. You represent you have the rights to content you submit (including testimonials).

10. Communications

You consent to receive calls, emails, and texts related to inquiries and bookings at the numbers and addresses you provide, including by automated systems. Marketing texts require consent as described in the Privacy Policy. You represent that you are the subscriber or customary user of that phone number.

11. Intellectual property

The Sites, logos, class names, videos, photos, copy, and software we provide are owned by Urban Boxing or our licensors. You may view them for personal, non-commercial use. You may not copy, scrape, or reuse our content, coach likenesses, or member photos for competing commercial purposes without written permission.

12. Third-party services

Booking, payments, maps, ads, analytics, chatbot, and social embeds are provided in part by third parties (including WellnessLiving, Google, Meta, Zapier, and IslaIntel). Their terms apply to your use of those tools. We are not responsible for third-party outages, payment-processor declines, or ad-platform decisions.

13. Career submissions

Submitting an application does not create an employment relationship or guarantee an interview. We may retain applications as described in the Privacy Policy. Do not include sensitive government identifiers (such as a Social Security number) on the public careers form.

14. Disclaimers

THE SITES AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT A PARTICULAR COACH, CLASS TIME, OR RESULT (WEIGHT LOSS, SKILL, OR COMPETITION OUTCOME) WILL BE ACHIEVED. CALORIE AND FITNESS CLAIMS ON THE SITES ARE ESTIMATES ONLY.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, URBAN BOXING, ITS STUDIOS, OWNERS, COACHES, EMPLOYEES, CONTRACTORS, AND DIGITAL VENDORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF THE SITES OR SERVICES.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SITES (AS OPPOSED TO BODILY INJURY FROM IN-STUDIO TRAINING, WHICH IS ADDRESSED BY THE WAIVER AND APPLICABLE LAW) WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID US FOR THE ONLINE SERVICE GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

16. Indemnification

You will defend, indemnify, and hold harmless Urban Boxing and its studios, owners, coaches, staff, and vendors from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Sites, your breach of these Terms, your violation of law, or your injury of another person, except to the extent caused by our willful misconduct or as prohibited by law.

17. Governing law and disputes

These Terms are governed by the laws of the jurisdiction of the Urban Boxing studio primarily associated with your membership or visit (District of Columbia, Maryland, or Virginia), without regard to conflict-of-law rules, and by applicable federal law. For website-only disputes not tied to a studio visit, the laws of the District of Columbia apply.

You agree to attempt to resolve disputes informally by contacting support@urbanfitdc.com. If we cannot resolve the dispute within thirty (30) days, either party may bring an individual action in the state or federal courts sitting in the District of Columbia, or in the county or independent city of the studio where the events occurred. You and Urban Boxing waive any right to a class or representative action to the extent permitted by law. YOU AND URBAN BOXING WAIVE A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.

Nothing in these Terms limits your right to file a complaint with a government agency. Claims related to personal injury may be subject to additional rules in the Waiver and applicable statute.

18. General

We may update these Terms by posting a new version on the Sites. Material changes apply going forward. If a provision is unenforceable, the rest remains in effect. These Terms, the Privacy Policy, the Waiver, and any signed membership or package agreement are the entire agreement regarding the Sites and, together with those signed documents, the Services. You may not assign these Terms; we may assign them in connection with a sale or reorganization. Our failure to enforce a provision is not a waiver.

19. Contact

Questions about these Terms: support@urbanfitdc.com or (202) 621-8705. Studio addresses are listed in the Privacy Policy. Related pages: /privacy and /waiver.